Return policy

Return Policy

Returns and Refunds Policy:

1. Can I exchange a product for a different size or color, or request a refund?

We offer return and exchange services within 30 days of the date of purchase. Return shipping costs vary by country or region and must be borne by the customer.

Once we have received and inspected the returned item(s), if you requested a refund, we will issue the refund to your original payment method within 3–5 business days.

If the return is due to a defective product or an error on our part (e.g., shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

2. What should I do if the item I received is damaged or incorrect?

If the return is due to a defective product or an error on our part (e.g., shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

Return Request Process

Please submit your return request by sending an email to our customer service address: 3314106519@qq.com.

Once your return request has been approved, we will send you a return shipping label along with detailed return instructions (including the return address and specific steps to follow).

Important Note: We will be unable to process any returns if items are shipped back directly without a prior return request submission. Please ensure you complete the return request process in advance.

Handling Product Issues

If the product you received exhibits any of the following defects or damages, please contact us immediately upon receipt of the package so that we may resolve the issue for you as quickly as possible:

The product is defective or damaged.

The product received does not match your order (e.g., incorrect item shipped, missing item, etc.). Non-Returnable Items

The following items are not eligible for return:

Perishable goods (food, flowers, plants, etc.)

Customized items (personalized items, special-order items)

Personal care products (skincare, cosmetics, etc.)

Hazardous materials (including flammable liquids, gases, etc.)

Promotional gifts and gift cards

Exchange Policy

If you wish to exchange an item, we recommend following our standard return process: first, return the original item, and then place a new order for the item you require. This ensures that you receive the correct items as quickly as possible. Refund Policy

Once we have received and inspected the returned items, we will notify you via email regarding the status of your refund review. Approved refunds will be automatically credited back to your original payment method (e.g., credit card, Alipay, etc.). The time required to process a refund depends on your specific payment method. Please note that actual processing times may vary depending on your issuing bank or payment platform. Should you have any questions, please contact Customer Service at: 3314106519@qq.com

Recipient: Fujian Huanyu Weidu Electronic Technology Co., Ltd.

Return Address: Room 712, 7th Floor, Building A1, Fuqing Wanda Plaza, Yinxi Subdistrict, Fuqing City, Fuzhou City, Fujian Province

Postal Code: 350313

Customer Service Email: 3314106519@qq.com

Contact Number: [+86 13164829718]

Please feel free to contact us at any time if you have any questions. Thank you for your understanding and support!